Chase Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Would have given a zero stars if one was not required. Received some of the worst customer service ever. Went to set up an account because if their awesome offers, even told the banker that's why I was there, and never asked for a coupon or told how to get one. So after calling every customer service line and talking to the branch manager to see if there was anything I could do, I was told I was S.O.L. and could close the accounts if I wanted to but nothing would change.
  By Justin LeVake, January 16, 2018
• ★ ★ ★ ☆ ☆
  Some weirdo was taking pictures of me walking in and out of this branch at about 4 pm. When I attempted to approach him he drove away, ignoring me. Liscense was 459-tka or 451-tka, cannot remember entirely. Black ford escape or similar. If you see him, thats probably an issue, maybe ask him why he's acting so odd and why he might be so intersted in others financial habits. Just a very disconcerting experience, figured I'd make it known.
  By Owen Baucom, January 06, 2018
• ★ ☆ ☆ ☆ ☆
  I've been with Chase for over 4 years. I walk into this branch to do a wire transfer with a banker named Scott. He tells me there is a $35 fee that he cannot do anything about. I tell him I won't do business with a bank that is going to charge me $35 for a service I have NEVER used in 4 years. He said "I do what I'm told to do" and suggested if I felt like closing my accounts then to go ahead and do so. The next day I walk into a different chase bank and it took them less than 5 minutes to refund the fee. Thanks to Scott, I will be finding another banking institution to do business with. My advice: DO NOT use this Chase location for doing business. Apparently they are not as capable of handling things as others.
  By William Black, August 03, 2017

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